Your role is to take ownership of customer issues reported and see them through to resolution, including if these are later identified as bugs.
The following requirements will be advantageous:
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Essential requirements :- IT Degree or Diploma
- 4 years working within the telecommunications industry.
- 4 years IT Support
- 4 years Workable knowledge of Linux
- 4 years Oracle, MySQL, Postgres DB Knowledge
- Networking experience
- Java/Web Service Support - Glassfish, Payara
- PLSQL
- Knowledge of Docker (Containers)/Kubernetes.
- ActiveMQ Knowledge
- KAFKA Knowledge
- SMSC
- Grafana
- ELK Stack (Elasticsearch, Logstash, and Kibana)
- JIRA / Confluence
- Clear understanding of Data Centre VM Structures
The following requirements will be advantageous:
- Oracle APEX skills would be very beneficial
- Bash Scripting will be an advantage
- Able to use PL/SQL to retrieve data from ORACLE databases
- An understanding of Software Development Life Cycle
- Working knowledge of Vulnerability Upgrades / Patching
- Monitoring tool principles and configurations - Advent net
- Working knowledge of TCP Traces
- Team Management Experience
- Understanding of Postillion platforms
- API Gateway experience will be a bonus
- Understanding of SSL and Certification methods
- Strong understanding of Application Deployment methods
- Support assistance with UAT testing
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